Refund & Payment Policy

1. Payments

Subscriptions are paid in advance for the selected billing cycle in Indian Rupees. A tax invoice is issued for every payment received.

2. Free trial

The 7-day trial requires no payment. If you choose not to continue, no charge is made and the workspace simply moves to the expired state.

3. Refund window

If you are not satisfied with a first-time paid subscription, you may request a refund within 7 days of that payment. Approved refunds are processed to the original payment method within 7–10 working days.

4. Where refunds do not apply

Refunds are generally not available for:

• Renewal payments after the first paid period.
• Partially used billing periods after the 7-day window.
• Accounts suspended for breach of the terms of use.
• Custom onboarding or data-migration work already performed.

5. Plan changes

Upgrades take effect immediately and the remaining value of the current period is adjusted against the new plan. Downgrades take effect from the next billing period so that no data or access is lost mid-cycle.

6. Failed and pending payments

If a payment fails we mark the subscription as pending and notify the admin. The 7-day grace period applies after expiry before the account is locked; renewal restores full access immediately.

7. Cancellation

You can cancel at any time. Access continues until the end of the paid period, after which the account moves to the expired state. You may request a data export before that date.

8. Requesting a refund

Raise a support ticket from the application or email support@navelosoftware.com with your business name and invoice reference. We respond within two working days.