Privacy Policy

1. Who we are

GharQ provides a subscription-based real-estate CRM platform to property dealers, brokers and developer sales teams in India. In this policy, “we” refers to GharQ and “you” refers to the subscribing business and its authorised users.

2. Data we process

We process two categories of data:

• Account data: business name, owner name, email, phone, address, logo, plan, billing cycle and payment status.
• Workspace data you enter: property records, media and documents, customer contact and requirement details, staff records, activities, follow-ups, site visits, sales and support tickets.

3. Role of the parties

For workspace data, your business is the controller and GharQ acts as processor: we process it to operate the service on your instructions. You are responsible for having a lawful basis to store the customer information you enter and for informing your customers as required.

4. How we use data

We use data to:

• Provide the platform and its features, including matching, reminders and analytics.
• Authenticate users and enforce roles, permissions and subscription state.
• Provide support and respond to tickets.
• Bill subscriptions and prevent misuse.
• Improve reliability and performance using aggregated, non-identifying statistics.

5. Tenant isolation

Each subscribing business has its own workspace. Access checks are enforced on the server for every request, so records belonging to one business cannot be retrieved by users of another business by altering URLs, identifiers or requests.

6. Sharing

We do not sell personal data. We share data only with infrastructure and payment providers engaged to run the service, and where required by law. Providers are bound by confidentiality and data-protection obligations.

7. Retention

Workspace data is retained while your subscription is active. After a subscription ends we retain data for a limited recovery window so that you can renew without losing records, after which it may be deleted. You may request export or deletion of your workspace data.

8. Security

We use encrypted transport, hashed credentials, server-side authorisation, access logging for significant actions and validated file uploads with restricted access to stored documents.

9. Your rights

Authorised users may request access, correction, export or deletion of account data. Requests relating to a customer record held in a business workspace should be raised with that business, and we will support them in fulfilling it.

10. Cookies

We use strictly necessary cookies and local storage to keep you signed in and to remember interface preferences. We do not use advertising cookies inside the application.

11. Contact

For privacy questions, write to support@navelosoftware.com or use the contact form on this website.